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Further Information

  • if you are contacting us for information on what you can carry in your luggage, click here
  • if you are a passenger who needs mobility assistance at the airport, click here
  • if you are contacting us for information on your lost baggage and you have already raised a case at the airport or at the kiosk, click here
  • If you need to contact our airlines, click here

If you did not find the information you were looking for, use the following contact details to contact us:

Write to us:

[email protected]

If you call us from Italy:

800 915500

Airport authority

ENAC (National Civil Aviation Agency)

Customs

Finance Police

Border Police

First Aid

Fire Service

 

Telephone number

035 326471

035 0862289

035 313446

035 4203511

035 326370

035 311505

Frequently asked questions (FAQ)

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Services

The airport is open at night in a limited area before the security checks. Alternatively, you can use the Zzzleepandgo service https://www.milanbergamoairport.it/en/e-commerce/

 

Yes, because access to the transit area is always allowed.

Yes, bars and shops are open and operating.

Flights

You can check the real-time flight status here: https://www.milanbergamoairport.it/it/voli-tempo-reale/

You can check all our destinations and the flight schedule here: https://www.milanbergamoairport.it/it/orario-voli-stagionale/

Check-in usually opens 2 hours before the flight departure.

For more information, contact the airline directly: https://www.milanbergamoairport.it/it/compagnie-aeree/

Documents

 

All documents must be valid

  • Schengen Area: Valid identity card for travel abroad or passport.

  • Outside the Schengen Area: Passport, unless bilateral agreements are in place. For more information, contact the embassy.

  • Photocopies are not accepted.

  • Driver’s license: Accepted only for domestic flights (ONLY RYANAIR).

  • On http://www.viaggiaresicuri.it/, you can check the required documents for each country by searching for the destination.

WARNING: If traveling abroad, it is not possible to travel with a temporary substitute document for the identity card (e.g., during renewal, the passenger only has the renewal confirmation). The passenger must have the actual document.

For domestic flights, the “Receipt of CIE request” is accepted.

MINORS

  • A minor, for fare purposes (not necessarily the legal definition of “minor”), refers to children under 12 years of age.

  • From 12 years old, fare-wise, the child is considered an adult and pays the full or discounted fare according to the airline’s rules.

CHILDREN UNDER 14 YEARS OLD:

  • Traveling with one or both parents: Requires passport/identity card.

  • Traveling without one or both parents:

    • For international flights, an identity card valid for travel abroad is required. The card must have “VALID FOR TRAVEL ABROAD” and the names of the parents, in case only one parent is traveling with the child (for safety reasons, e.g., kidnapping prevention).

    • If the child is traveling with other guardians (e.g., grandparents, coaches, etc.), in addition to the above, a delegation from the parents signed at the police station in the presence of both parents must be presented in original on the day of departure.

CHILDREN 14 YEARS AND OLDER:

  • From the age of 14, children can travel alone if they have:

    • A valid identity document (identity card valid for travel abroad or passport depending on the destination)

    • Any visa required by the destination country (usually for study purposes)

  • According to Italian law, they can travel abroad without a parental accompaniment delegation signed at the police station.

WARNING: Advise passengers to check the airline-specific rules as these may differ from Italian regulations.

WARNING: Ryanair does not transport unaccompanied minors under 16 years of age. Passengers under 16 must always be accompanied by a passenger over 16. No escorts or special services are available.

UNACCOMPANIED MINORS

  • Refers to children under 12 years old, who can, for a fee, use the onboard escort service (hostess) exclusively for the duration of the flight.

  • For international flights, a delegation signed at the police station by the parents is required, which is always needed until the child turns 14 (for Italian children).

  • Advise passengers to check airline-specific rules as additional delegations or documents may be required.

For more information, consult: https://www.viaggiaresicuri.it/approfondimenti-insights/documentidiviaggio (page on travel documents abroad for minors)

 

It depends on the country of origin. To find out, you can fill out the form: http://vistoperitalia.esteri.it/home.aspx

At the airport, it is possible to find a municipal registry office specialized in issuing identity documents quickly: https://www.milanbergamoairport.it/it/anagrafe/

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