01.02.21

MILAN BERGAMO AIRPORT: AN INCREASE IN THE LEVEL OF SATISFACTION

Within the nationwide operational framework of reduced passenger movement, Milan Bergamo Airport continues to guarantee levels of productivity and quality of service attributed by airport users through the standard parameters for assessment adopted for all Italian airports.

In comparison to other Italian airports, Bergamo scores higher than average for the following variables: increasing appreciation for the pleasantness of the terminal, with particular reference to the new non-Schengen area and the new Sala Amica, ease of reaching gates and quality of information boards, politeness of airport staff, cleanliness of areas as well as the cleanliness and availability of toilets, range of shops and food outlets and availability of quality foods, airport accessibility, location of parking and value for money for parking areas.