How to get around in our airport
It is strongly recommended to make use of the PRM (Passengers with Reduced Mobility) assistance service at our airport, in order to be supported/accompanied by qualified staff along all routes up to boarding. The service is designed and organized to facilitate and speed up every operation, making the experience more comfortable and safe.
In the case of wheelchair use, boarding and disembarkation are carried out with assistance and using a dedicated special vehicle (ambulift).
It is important to book the assistance in advance (according to the procedures specified in the dedicated section).
Once at the airport, operational staff will accompany departing PRM passengers through all the relevant airport areas.
Arriving PRM passengers are assisted starting from disembarkation.
For those who wish to move independently within the terminal, without assistance, please pay the utmost attention to the following points:
- Check in advance which gate has been assigned to your flight (please note that some gates are not equipped with elevators).
- If you are using your own wheelchair or other mobility aid, especially battery-powered devices, please go to the check-in counters for inspection and tagging of your equipment.
- Pay close attention to gate closing times.
RESERVED PARKING
The parking areas reserved for persons with reduced mobility or disabilities are P1H and P2H.
For more details and conditions, please consult the dedicated section on our website.
PRM assistance is guaranteed from/to parking areas P1H and P2H.
The service is not available at other airport or external parking areas.
Requesting assistance in the parking areas:
- At P1H, assistance can be requested from the parking payment machine;
- At P2H, there is a dedicated call totem/call point;
- Those using P1 (short stay) can use the call totem/call point near door 5 of the terminal or contact the info desk (accessible via doors 3 and 4).
WHEELCHAIRS / AMBULIFT
The operating company provides wheelchairs for movement within the airport as well as modern lifts (ambulifts) that allow boarding and disembarking aircraft in optimal comfort and safety.
Passengers using their own mobility aids are accompanied along the various routes by trained staff.
SALA AMICA (Friendly Lounge)
Sala Amica (Friendly Lounge) is an area reserved for passengers with reduced mobility and/or disabilities, and it is located on the first floor of the terminal, after the security checkpoint (lifts are provided).
It is equipped with two bathrooms suitable, a dedicated access to the smoking room, two separate waiting areas, beverage/snack dispensers, and furnishings that are designed to offer a comfortable stay.
There is also an area inside specifically for autistic persons.
SECURITY CHECKS
On the first floor of the airport, there is a dedicated access point to the security checkpoint for PRMs (passengers with reduced mobility and disabilities) and families. Turnstile No. 3.
WAITING AREAS IN THE TERMINAL
There are two dedicated areas before the security check:
- Waiting point in the check-in area;
- Dedicated reception area located near the information office / info desk.
CHECK-IN AREA
Passengers with reduced mobility or disabilities are given priority in the check-in queues.
For Ryanair flights, there is a dedicated special assistance desk (no. 64).
ARRIVALS AREA
The arrivals halls (Schengen and non-Schengen) are located on the ground floor.
A dedicated route is provided in the non-Schengen arrivals area to facilitate the journey to the security checkpoints.
The baggage claim area features seven dedicated carousels, an area for oversized baggage, and a lost & found office.
BUS STATION
Inside the terminal, in the arrivals area, there is a ticket office for bus services.
Outside the arrivals area there are shelters for use while waiting for the departure/arrival of coaches.
TAXIS
There is a taxi rank outside the arrivals area.
RAILWAY STATION
The station is under construction. It is located outside the arrivals area.
ENHANCED ACCESS FACILITIES
Access to the airport is facilitated by pavements comprising ramps with limited slope, as well as preferential routes and tactile maps for the blind.
Inside the terminal, there are also preferential routes and tactile maps for the blind, as well as specially-designed lifts and toilets for people who have difficulty walking.
BOARDING GATES
The gates are located after security checks.
GATE TYPE: A (Schengen area) – B (non-Schengen area).
GATES ON THE FIRST FLOOR OF THE TERMINAL:
- Gates A1, A2, A3, A4, A5, A6, A7, A8, A11, A12, B1, B2, B3, B4, B5, B6 are equipped with a lift.
- Gates A9, A10, A13, A14, A15, 16 do not have a lift (there is a staircase with 30 steps in the access towers).
The walkways connecting the gates to the access towers are approximately 15 m long.
PRMs using a wheelchair are accompanied for the whole of the route, and are boarded directly onto the aircraft by ambulift, following a dedicated route without passing through the gates.
