11.02.21

MILAN BERGAMO AIRPORT JOINS THE EASYJET NETWORK

Milan Bergamo Airport joins the EasyJet airline network which will operate a daily flight to Olbia from 28 May to 23 October.

08.02.21

THE VOICE OF THE CUSTOMER. ACI WORLD RECOGNISES MILAN BERGAMO AIRPORT

ACI World, the international airport association, has assigned a special recognition certificate to Milan Bergamo Airport as part of its “The Voice of the Customer” initiative. With this certification, ACI World recognises airports that have continued to prioritise passengers and guarantee that their needs were considered during the COVID-19 pandemic in 2020.

ACI World has recognised the significant efforts made by Milan Bergamo Airport in collecting passenger feedback through the Airport Service Quality programme, allowing it to gather requests and understand needs.

“The Voice of the Customer" is a form of recognition that ACI World has added to its annual awards for quality in airport services in accordance with the specific programme introduced in 2006 and certifies the efforts of airports worldwide in continuously improving passenger experience.

01.02.21

MILAN BERGAMO AIRPORT: AN INCREASE IN THE LEVEL OF SATISFACTION

Within the nationwide operational framework of reduced passenger movement, Milan Bergamo Airport continues to guarantee levels of productivity and quality of service attributed by airport users through the standard parameters for assessment adopted for all Italian airports.

In comparison to other Italian airports, Bergamo scores higher than average for the following variables: increasing appreciation for the pleasantness of the terminal, with particular reference to the new non-Schengen area and the new Sala Amica, ease of reaching gates and quality of information boards, politeness of airport staff, cleanliness of areas as well as the cleanliness and availability of toilets, range of shops and food outlets and availability of quality foods, airport accessibility, location of parking and value for money for parking areas.

26.11.20

SACBO PROGRAMMES THE DEVELOPMENT OF CYCLE PATHS CONNECTING THE AIRPORT

Milan Bergamo Airport is planning a network of cycle paths connecting the airport with main routes, including the Milan-Munich route. Despite the health emergency reducing passenger traffic, SACBO’s plans continue.

The 2030 Airport Development Programme provides for the construction of a series of cycle routes which, adding to those already existing, will constitute a cycle ring surrounding the airport, connecting to current main urban and supra-municipal paths.

12.11.20

ADVICE TO PASSENGERS

Due to new and further travel restrictions and a significant cancellation of flights from our airport caused by  the Covid 19 pandemic, we have been to decide to close our Vip lounge from Monday 16^th November to Saturday 05^th December.